CxC prorates charges automatically when you add or remove users mid-cycle. You only pay for the time a seat was active — not the full month.
Adding a user mid-cycle:
When you invite a new user and assign them a seat, CxC calculates the remaining days in your billing cycle and charges only for that portion. The prorated amount is added to your next invoice.
Example:
Your billing cycle runs from the 1st to the 31st. You add a Chat + Recording user ($25/month) on the 16th — halfway through the month. You'll be charged approximately $12.50 for that user on your next invoice, then the full $25 from the following cycle onward.
Removing a user mid-cycle:
When you deactivate a user, their seat remains active until the end of the current billing cycle. No credit is applied mid-cycle — the change takes effect on the next renewal date. From that point forward, the deactivated user is no longer included in your invoice.
Changing a seat type mid-cycle:
If you upgrade a user from Chat to Chat + Recording mid-cycle, the difference is prorated and added to your invoice — you're charged immediately for the upgrade. If you downgrade a user from Chat + Recording to Chat, the change takes effect at the start of the next billing cycle and you'll continue to be charged at the current rate until then.
Where to see proration details:
All proration calculations are itemized on your invoice. Go to Settings → Billing → Invoices to view the breakdown for any billing period.
