CxC bills monthly. Your billing cycle starts on the date you first set up billing during workspace setup and renews on the same date each month.
What you're charged:
Your monthly invoice is calculated based on the number of active seats in your workspace and their seat types at the time of billing. Seats added or removed mid-cycle are prorated automatically — see the Proration article for details.
When you're charged:
You're charged automatically on your renewal date each month using the payment method on file. You'll receive an invoice by email each time a charge is processed.
What happens if a payment fails:
If your payment method fails, CxC will retry the charge. If the retry also fails, your workspace may be suspended until payment is resolved. Update your payment method in Settings → Billing to restore access.
Canceling your subscription:
There are no contracts. If you want to cancel please reach out to [email protected]. Your workspace remains active until the end of the current billing period.
