Every user in your workspace has a seat type assigned to them. Seat type determines what features they can access and what they're charged per month.
Chat — $5/user/month
Includes job channels, direct messages, public and private channels, file sharing, and full job history. Best for admins, managers, dispatchers, and office staff who need visibility and communication but don't record jobs.
Chat + Recording — $25/user/month
Includes everything in Chat plus field recording, automatic transcription, AI summaries, and bot access. Best for technicians and CSRs who actively record conversations and need AI coaching insights.
How to assign a seat type:
During workspace setup, seat types are selected on the reconciliation screen before invitations are sent.
To change a seat type after setup:
Go to Settings → User
Select the user
Change their seat type
Save
The change takes effect immediately and is reflected on your next invoice.
Choosing the right seat type:
If a user records jobs or calls, they need Chat + Recording. If they only communicate and need visibility into job channels, Chat is enough. You can change seat types at any time as your team's needs evolve.
